How to Order
We accept orders using the following methods:
Your order can be submitted instantly using credit card or purchase order number as the preferred payment method, alternatively you can also order by telephone.
Online:
Our online catalog and ordering system can be used to search our full menu of available HDx™ Reference Standards. Select your desired reference standards and add them to the shopping basket.
Offline:
If you prefer to send us orders outside our online ordering system, please see the Contact Us page for telephone, fax, and email details in order to place an order. We recommend that you use our online system to identify the products you require and their respective “HD” product codes. To order offline we will require the following information:
- Product code(s) of the item(s) you wish to order (e.g. "HD123")
- Your name, email address, title and organization
- Shipping address and billing address with contact names
- Purchase Order number if you have one
- Telephone number
- VAT Number (European Countries only)
Shipping Information
We aim to ship your order direct within 5 business days of receipt of your order and we will notify you of your expected delivery date. We ship direct to the following territories:
| Territory | Price (Room Temperature) | Price (4°C) | Service |
|---|---|---|---|
|
US & Canada |
$25.00 |
$45.00 |
FEDEX International Priority |
|
EU Countries |
€20.00 |
€36.00 |
FEDEX International Priority |
|
UK |
£18.00 |
£32.40 |
Royal Mail Recorded Signed For™ |
|
Rest of the World |
$25.00 - $80.00 |
$45.00 - $120.00 |
FEDEX International Priority |
We have selected Room Temperature as the most appropriate shipping condition to ensure the stability of our HDx DNA and FFPE Reference Standards and 4°C for our HDx FISH Reference Standards during transit.
It is possible to use your own FEDEX account for shipment of goods and we will apply a small fee ($5.00 / £5.00 / €5.00) to cover packaging costs for Room Temperature Shipments and ($25.00 / €20.00 / £18.00) for Dry Ice Shipments.
If you’re having trouble ordering or finding what you’re looking for, or if you require something we don’t yet offer, please: