Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

The tables below list the cookies we collect and what information they store.

Strictly Necessary Cookies

Cookie NameDescriptionDuration
cookieconsent_status Stores the user's cookie consent state for the current domain 1 year
currency Your preferred currency 1 year
external_no_cache A flag, which indicates whether caching is disabled or not Session
fpc_product_viewed This cookie contains the Product ID and is used to display a cached version of the Product page to improve page speed. Session
frontend / frontend_cid Stores a random ID which ensures that a user can be uniquely identified as a guest or logged-in user on encrypted pages. Functions such as "Items last viewed" or retention of the logged-in state are connected with this cookie. Session
persistent_shopping_cart A persistent shopping cart keeps track of unpurchased items which are left in the cart, and saves the information for the customer’s next visit. Customers who are “remembered” can have the contents of their shopping carts restored the next time they visit your store. 3 days

Functionality Cookies

Cookie NameDescriptionDurationThird Party
__zlcmid Live chat functionality for customer/sales purposes 1 year Zopim
LPSID-# Monitoring the current active (or last) session Session Live Person
LPVID Unique visitor identifier used by Live Person to hold online chat with website visitors 2 years Live Person

Performance Cookies

Cookie NameDescriptionDurationThird Party
__hssc / __hssrc Tracking user behaviour Session HubSpot
__hstc Tracking user behaviour 2 years HubSpot
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website 2 years Google Analytics
_gat Used to throttle the request rate - limiting the collection of data on high traffic sites Session Google Analytics
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website 24 hours Google Analytics
_hjIncludedInSample Determines if the user's navigation should be registered in a certain statistical place holder Session Hotjar

Marketing Cookies

Cookie NameDescriptionDurationThird Party
_dc_gtm_UA-# Used to help identify the visitors by either age, gender, or interests by DoubleClick - Google Tag Manager Session DoubleClick / Google Tag Manager
ads/ga-audiences / ads/user-lists/# Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online bahaviour across websites Session Google Adwords
hubspotutk Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and use when de-duplicating contacts 10 years HubSpot
muxData Tracking user behaviour in videos 20 years Wistia
__distillery Tracking user behaviour in videos 1 year Wistia
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